Privacy Policy

1. Introduction

11jili operates as a licensed online gaming platform serving customers throughout the Philippines. This Privacy Policy applies to all personal data collected through our website (https://11jili.cam), mobile applications, customer service channels, and any other touchpoints where you interact with our services.

We are committed to transparency in our data handling practices and compliance with Philippine data protection legislation, including the Data Privacy Act of 2012 and regulations issued by the National Privacy Commission (NPC). By using the 11jili platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, processing, and use of your personal information as described herein.

2. Information We Collect

To provide you with a secure, personalized gaming experience and comply with legal obligations, 11jili collects various categories of personal information. The types of data we collect include:

2.1 Personal Identification Information

• Full legal name as it appears on government-issued identification
• Date of birth and age verification data
• Government-issued ID numbers (passport, driver's license, national ID, SSS, TIN, or other Philippine identification)
• Residential address and proof of address documentation
• Email address and mobile phone number
• Nationality and country of residence
• Photographs and identity verification selfies

2.2 Financial Information

• Payment method details (GCash account, PayMaya account, bank account numbers)
• Transaction history including deposits, withdrawals, and wagers
• Cryptocurrency wallet addresses (if applicable)
• Source of funds documentation for anti-money laundering compliance
• Winning and loss statements

2.3 Technical and Usage Data

• IP address, device identifiers, and operating system information
• Browser type, version, and language preferences
• Login times, session duration, and gameplay patterns
• Geographic location data (for regulatory compliance and fraud prevention)
• Cookies, web beacons, and similar tracking technologies
• Pages visited, links clicked, and navigation patterns on our platform

2.4 Communication Records

• Customer support chat transcripts and email correspondence
• Phone call recordings (with your consent, where applicable)
• Marketing preferences and subscription settings
• Survey responses and feedback submissions

2.5 Responsible Gaming Information

• Self-exclusion requests and deposit limit settings
• Gambling behavior analysis for responsible gaming interventions
• Reality check acknowledgments and session time alerts

We collect this information directly from you during account registration, through your use of our services, via automated technologies, and from third-party verification services where necessary to comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.

3. How We Use Your Data

11jili processes your personal information for the following legitimate purposes:

3.1 Account Management and Service Provision

• Creating and maintaining your gaming account
• Processing deposits, withdrawals, and payment transactions
• Providing access to casino games, sports betting, and other gaming products
• Delivering customer support and responding to inquiries
• Managing bonuses, promotions, and loyalty rewards
• Personalizing your gaming experience based on preferences and behavior

3.2 Legal Compliance and Security

• Verifying your identity and age to prevent underage gambling
• Conducting KYC checks and AML screening as required by Philippine law and PAGCOR regulations
• Detecting and preventing fraud, money laundering, and other criminal activities
• Complying with court orders, subpoenas, and regulatory requests
• Maintaining records for audit and regulatory reporting purposes
• Enforcing our Terms & Conditions and investigating violations

3.3 Marketing and Communications

• Sending promotional offers, newsletters, and game updates (with your consent)
• Conducting market research and customer satisfaction surveys
• Providing personalized recommendations based on your gaming preferences
• Notifying you of important account updates and service changes

3.4 Platform Improvement and Analytics

• Analyzing platform usage to improve functionality and user experience
• Testing new features and optimizing game performance
• Monitoring system security and preventing technical vulnerabilities
• Conducting statistical analysis and business intelligence reporting

3.5 Responsible Gaming Protection

• Implementing self-exclusion tools and deposit limits
• Monitoring gambling behavior for signs of problem gambling
• Providing access to responsible gaming resources and support
• Enforcing cooling-off periods and account restrictions when necessary

We process your data based on various legal grounds including contractual necessity (to provide our services), legal obligation (to comply with regulations), legitimate interests (to prevent fraud and improve services), and consent (for marketing communications).

4. Data Sharing and Disclosure

11jili does not sell your personal information to third parties. However, we may share your data with trusted partners and service providers in the following circumstances:

4.1 Service Providers and Business Partners

We engage third-party companies to support our operations, including:

• Payment Processors: GCash, PayMaya, bank partners, and cryptocurrency payment gateways to process your financial transactions
• Identity Verification Services: KYC and AML compliance providers to verify your identity and screen for fraud
• Game Providers: Licensed software developers who supply casino games, slots, and live dealer platforms
• Cloud Hosting Services: Secure data storage and server infrastructure providers
• Customer Support Platforms: Live chat, email, and ticketing system providers
• Marketing and Analytics Tools: Email service providers, SMS gateways, and analytics platforms (with your consent)

All service providers are contractually obligated to protect your data and use it only for the specific purposes for which it was disclosed.

4.2 Regulatory and Law Enforcement

We disclose personal information to regulatory authorities and law enforcement agencies when:

• Required by Philippine law, PAGCOR regulations, or court order
• Necessary to investigate suspected fraud, money laundering, or criminal activity
• Requested through valid legal process such as subpoenas or warrants
• Essential to protect the safety and rights of 11jili, our users, or the public

4.3 Corporate Transactions

In the event of a merger, acquisition, sale of assets, or corporate restructuring involving 11jili, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

4.4 With Your Consent

We may share your information with third parties for purposes not described in this policy if you provide explicit consent at the time of collection.

5. Data Security Measures

11jili employs industry-leading security technologies and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security framework includes:

5.1 Technical Safeguards

• Encryption: 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
• Secure Storage: Encrypted databases with restricted access controls and regular security audits
• Firewall Protection: Multi-layered firewalls and intrusion detection systems to prevent unauthorized access
• Two-Factor Authentication: Optional 2FA for enhanced account security
• Regular Security Testing: Penetration testing and vulnerability assessments conducted by independent security firms

5.2 Organizational Safeguards

• Access to personal data is restricted to authorized personnel on a need-to-know basis
• All employees undergo data protection training and sign confidentiality agreements
• Regular internal audits to ensure compliance with privacy policies and procedures
• Incident response protocols to quickly address any security breaches

5.3 Account Security Best Practices

While we implement robust security measures, you also play a critical role in protecting your account:

• Use strong, unique passwords and change them regularly
• Enable two-factor authentication on your 11jili account
• Never share your login credentials with anyone
• Log out after each session, especially on shared devices
• Report suspicious activity or unauthorized access immediately

Despite our best efforts, no method of electronic transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

11jili retains your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, regulatory, and business requirements.

6.1 Retention Periods

6.2 Account Closure

When you close your 11jili account, we will deactivate it and cease processing your data for operational purposes. However, we are legally required to retain certain records for compliance with anti-money laundering laws, tax regulations, and other legal obligations. Retained data is securely archived and accessible only for legal or regulatory purposes.

7. Cookies and Tracking Technologies

11jili uses cookies, web beacons, pixel tags, and similar technologies to enhance your browsing experience, analyze platform usage, and deliver personalized content.

7.1 Types of Cookies We Use

• Essential Cookies: Necessary for platform functionality, including login authentication and security features. These cannot be disabled.
• Performance Cookies: Collect anonymous data about how you use our platform to help us improve performance and user experience.
• Functional Cookies: Remember your preferences and settings to provide a personalized experience.
• Marketing Cookies: Track your activity across websites to deliver targeted advertisements and promotions (only with your consent).

7.2 Managing Cookie Preferences

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect platform functionality. Most browsers allow you to:

• View and delete cookies stored on your device
• Block third-party cookies
• Receive notifications before cookies are stored
• Delete all cookies when you close your browser

8. Your Privacy Rights

Under the Data Privacy Act of 2012 and applicable international regulations, you have the following rights regarding your personal information:

8.1 Right to Access

You may request a copy of the personal data we hold about you. We will provide this information in a structured, commonly used, and machine-readable format within thirty (30) days of your request.

8.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information. Update your account details directly through your profile settings or contact customer support for assistance.

8.3 Right to Erasure

You may request deletion of your personal data, subject to our legal obligations to retain certain records for regulatory compliance. We will honor deletion requests where legally permissible.

8.4 Right to Restrict Processing

You can request that we limit how we process your data in certain circumstances, such as when you contest the accuracy of information or object to processing.

8.5 Right to Data Portability

You have the right to receive your personal data in a portable format and transmit it to another service provider where technically feasible.

8.6 Right to Object

You may object to processing of your data for direct marketing purposes at any time. Unsubscribe from marketing communications by clicking the opt-out link in emails or adjusting preferences in your account settings.

8.7 Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing conducted before withdrawal.

8.8 Right to Lodge a Complaint

If you believe we have violated your privacy rights, you may file a complaint with the National Privacy Commission of the Philippines or the relevant data protection authority in your jurisdiction.

To exercise any of these rights, contact our Data Protection Officer at [email protected]. We will respond to all requests within the timeframes required by applicable law.

9. Children's Privacy

11jili strictly prohibits the use of our services by individuals under the age of twenty-one (21) years. We do not knowingly collect personal information from minors. If we become aware that a user is underage, we will immediately terminate their account and delete all associated personal data.

Parents and guardians who suspect that their child has created an account on 11jili should contact us immediately at [email protected]. We employ age verification procedures during registration and may request identity documents to confirm compliance with age restrictions.

10. International Data Transfers

11jili primarily operates within the Philippines. However, some of our service providers and technology partners may be located in other countries. When we transfer your personal information internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by data protection authorities
• Adequacy decisions recognizing equivalent data protection standards
• Binding corporate rules for intra-group transfers
• Certification under recognized privacy frameworks

By using our services, you consent to the transfer of your information to countries that may have different data protection laws than the Philippines, provided such transfers comply with applicable legal requirements.

11. Changes to This Privacy Policy

11jili reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will notify you by:

• Posting a prominent notice on our website
• Sending an email notification to your registered email address
• Displaying a banner or pop-up message when you log in

The "Effective Date" at the top of this document indicates when the most recent changes were made. Your continued use of the 11jili platform after changes have been posted constitutes acceptance of the revised Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:

• Email: [email protected]
• Customer Support: [email protected]
• Live Chat: Available 24/7 through our platform
• Data Protection Officer: [email protected]

We are committed to addressing your privacy concerns promptly and transparently. All inquiries will be acknowledged within forty-eight (48) hours and resolved within thirty (30) days, or as otherwise required by applicable law.